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Drive Performance. Shape Strategy. Lead the Future of Commercial Excellence.
Are you a purpose-driven commercial leader ready to make a continent-wide impact? We’re seeking a dynamic Head of Commercial - Europe in this newly created role, to elevate performance across our European Business Units, empower high-performing teams, and shape the strategic direction of one of the world’s most iconic hospitality portfolios.
What You’ll Lead
Tactical Leadership That Delivers Results
* Roll up your sleeves and partner closely with BU Directors of Commercial (DOCs) to drive in-year performance - ToRE, RGI, RevPAR, Enterprise Metrics and more.
* You’ll identify priorities, troubleshoot performance challenges, and strengthen franchisee engagement to unlock revenue growth across Europe.
Create a Unified, Scalable Commercial Framework
* Establish a unified, high-performing commercial approach across the Division by championing leadership that drives efficiency and consistency.
* You’ll design and embed best-practice approaches to hotel prioritisation, franchisee communications, ways of working, analytics, tools, training, and talent development - setting the gold standard for European commercial operations.
Drive Strategic Alignment & Collaboration
* Serve as a key interface with functional teams across the Division and Global organisation to align plans with divisional priorities.
* Effectively collaborate with the Heads of Revenue, Sales, and Marketing to steer tactical investment decisions that maximise returns and fuel performance across the region.
Influence the Future of the Business
* Provide thought leadership into major strategic initiatives to underpin current and future commercial performance.
* You’ll help craft the multi‑year commercial strategy that positions the division for long‑term success across Europe.
Champion Talent & Leadership Development
* Lead and inspire the current Commercial team, cultivating a cohesive team environment that encourages collaboration, shared best practices, and collective achievement.
* Build and nurture Europe’s commercial leadership pipeline.
* You’ll identify rising stars, develop senior leaders, partner with HR on targeted leadership programmes, and shape a thriving in‑market commercial community.
What You Bring
* Demonstrated and substantial commercial expertise gained within or working with branded (ideally, multi‑branded) hospitality organisations.
* A track record of success in driving revenue performance across the full commercial spectrum; Sales, Marketing, Revenue, Distribution and Channels.
* Demonstrated leadership of senior commercial teams, with experience building alignment, strengthening collaboration, and promoting consistency across multiple markets and cultural contexts.
* A strong influencing track record within matrix organisations, collaborating, influencing and uniting Divisional, Regional (EMEAA), and Global stakeholders around current and future commercial priorities.
* Expertise leading complex, multi‑market strategic projects in a franchise environment.
Location and Travel
The role is based in Windsor with a 3/2 hybrid working model and requires the flexibility to travel up to 30% as needed.
Why This Role?
This is a rare opportunity to lead the commercial strategy across one of Europe’s most diverse and respected hotel portfolios. If you thrive in complexity, lead with vision, and align strategies across functions – this is your stage.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
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