Mappin & Webb seeks a full-time Operations Manager for its Bluwater showroom. Do you have experience with all things compliance in a retail environment? Do you have experience in cash and stock control? Do you have excellent planning and organisational skills? Do you have strong relationship management and communication skills? We have a brand-new position available in our Mappin & Webb showroom at Bluewater for an Operations Manager! You will be an expert in your area of responsibility, which is effectively the backbone of the showroom. Ensuring it runs to exceptional standards, from excellent presentation and cash and stock control, to all aspects of compliance. Acting as a focal point within the business, providing links between Sales teams and support services in the store. The pace is fast-moving and dynamic, requiring outstanding performance against the required business KPIs to ensure a seamless support service for all clients. The Operations Manager is expected to harness a working environment which encourages teamwork and energy by demonstrating strong leadership and excellent communication skills. Problem-solving skills and the ability to think on their feet are essential. About The Applicant: Previous operational experience in a retail environment A great understanding and experience of store compliance Experience in cash and stock control Strong organisational skills, with the ability to multitask Excellent communication and interpersonal skills Highly numerate, with the ability to analyse performance and make effective decisions to ensure KPIs are delivered IT literate