We are seeking an experienced Customer Service professional to join our Customer Success team in Northampton. SUMMARY The Customer Success Coordinator is the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Customer Success customers. This role is responsible for the data management for fulfilment of orders, pricing validation of services, manual billing, disputed invoice resolution, customer queries, complaint managements, account management, technical fault requests, delivery and collection of devices, within the Hospital Customer Success team within Fulfilment. DUTIES AND RESPONSIBILITIES * Process daily customer queries and order placements (received via different channels) including device deliveries and collections within the pre-defined timescales * Allocate EANs (European Article Number) to customer orders as part of EDI (Electronic Data Interchange) mapping and undertake daily system maintenance * Ensure back-order releases are in place within the defined timescales in line with Company SLAs (N.B. For renal orders, the end-to-end process for back orders will need to be managed) * Troubleshoot and resolve held electronic orders within the order processing system * Ensure all invoices and additional charges are created and processed within the work...