Join to apply for the IT Support Engineer role at Regency Shipping Limited.
Role: IT Support Engineer Location: Sunbury and Heathrow. Salary: £28,000 to £32,000 per annum, depending on experience. Hours: Monday to Friday 09:00 to 17:30.
Do you love troubleshooting and helping people? We’re looking for an experienced IT Support Engineer to provide approachable, responsive frontline IT support across the business, managing and resolving service requests and incidents.
Main Purpose of the Role
The IT Support Engineer will diagnose and fix hardware, software, network, and application issues, provide clear guidance to users with varying levels of IT confidence, and maintain accurate records to support stable, secure, and continuously improving IT services.
Main Responsibilities
* Log, update and resolve service tickets in the IT helpdesk in line with SOPs, ensuring clear notes and timely user updates.
* Carry out general network administration tasks (creating/modifying users, security groups, group policies, file and printer shares, backup/restore activities).
* Perform troubleshooting and support across multiple sites, including on‑site visits when required.
* Install, configure, maintain and fault‑diagnose IT equipment and software to ensure reliability and performance.
* Undertake routine preventative maintenance, monitoring and basic system health checks to reduce downtime.
* Maintain an accurate asset register of hardware and software, supporting compliance with licensing and internal controls.
* Assist with system configuration, commissioning and rollout activities, including hardware builds and user set‑ups.
* Support the management and control of software/firmware updates and releases under guidance from the IT Team Leader.
* Create and maintain user guidance, support documentation and technical procedures to improve service consistency and self‑service.
* Assist with research and evaluation of new applications, systems or improvements, providing practical recommendations.
Essential Skills
* Full clean UK driving licence.
* Proven experience in a technical support/helpdesk role (typically 2‑3 years in Level 1 support).
* Approachable and supportive style; able to assist colleagues calmly and professionally, including frontline users.
* Strong ticket management skills: prioritising workload, meeting deadlines, keeping users informed.
* Structured troubleshooting ability across hardware, software, peripherals, and basic network issues.
* Accurate documentation and record‑keeping within helpdesk systems and asset registers.
* Ability to work independently and as part of a wider team, escalating appropriately when needed.
Knowledge & Mindset
* Active Directory, Microsoft 365/Office 365, Office Suite, and helpdesk software.
* Basic network administration concepts (users, permissions, printers/shares, backups).
* IT asset management and software licensing compliance.
* Service‑led & approachable attitude; growth mindset; ownership; professionalism & discretion; solutions‑focused.
Desirable Knowledge
* Mobile Device Management (Meraki preferred).
* Group Policy knowledge.
* PowerShell knowledge.
* BoxTop knowledge (where applicable to internal systems).
Qualifications (Desirable)
* CompTIA A+.
* CompTIA Network+.
Pre‑employment Checks
Due to the secure nature of this role, all candidates must undergo BS7858 checks to comply with NSI regulations.
Why Join Us?
* Private health insurance (subject to length of service).
* Medical cash back scheme Health Shield (subject to length of service).
* 28 days per annum (including 8 national holidays), increasing to 33 days after 1 year of service.
* Additional discretionary leave over the Christmas period.
* Competitive salary.
* Salary sacrifice pension scheme (subject to eligibility).
* Cycle To Work scheme administered through Green Commute Initiative (subject to qualifying criteria).
* Electric car scheme administered through The Electric Car Scheme (subject to qualifying criteria).
Referrals increase your chances of interviewing at Regency Shipping Limited by 2×.
#J-18808-Ljbffr