Customer Insights Analyst
2 Year Fixed Term Contract
Location: Home / Blackpool (on site 2 days a week)
Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions)
Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics
Are you passionate about using data to improve customer journeys? Do you enjoy translating complex behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career.
We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services.
What you'll be doing:
1. Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends.
2. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction.
3. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar.
4. Collaborate with digital, CRM, and service design teams to fee...