Job Description About Us
Patient Billing is the UK’s leading medical billing agency, established in 2018 by a long-standing private patient who identified a need to improve the private healthcare billing experience. We are committed to enhancing the patient journey while delivering exceptional service to our clients.
Role Overview
As a Service Delivery Specialist, you will play a key role in supporting our clients, patients, insurance providers, and internal teams. Your primary responsibility will be to manage billing queries, ensure timely invoice submission, and help maintain strong client relationships. You’ll also contribute to minimizing bad debt by identifying and escalating potential issues early.
Key Responsibilities
Respond promptly to billing correspondence and patient queries to ensure swift resolution.
Handle inbound and outbound calls with patients and insurers to resolve billing issues.
Apply payments and recoups in line with reconciliation standards.
Manage shortfall balances by directing patients to payment platforms or querying insurers.
Raise and follow up on billing queries with insurance partners regarding outstanding balances, coding issues, or incorrect assessments.
Process payments using our secure merchant system.
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