Repairs Planning & Trade Support Team Manager at Plymouth Community Homes Temporary – Up to 6 Months Are you a natural organiser, a motivating team leader, and someone who thrives on delivering excellent customer service? If so, we’d love you to join our Repairs Team as our next Repairs Planning & Trade Support Team Leader. This is your chance to step into a role where no two days are the same, supporting a busy and dedicated team who keep our repairs service running smoothly for thousands of residents across Plymouth. About the Role As our Repairs Planning & Trade Support Team Leader, you’ll be at the heart of our repairs operation, leading, motivating, and supporting a team of Repair Planners or Trade Support colleagues. You’ll make sure: Appointments are scheduled efficiently using our systems and software The team delivers consistently high-quality service Performance targets and KPIs are met and exceeded Staff receive the coaching, development, and guidance they need Day-to-Day Repairs, Voids, and Cyclical work are covered effectively You play a key role in supporting change and continuous improvement across PCH If you’re passionate about service delivery and enjoy finding organised solutions in a fast-paced environment, this is the role for you. You will bring: Strong, recent experience in a Customer focused environment A solid background in administrative support Proven ability to supervise, motivate, and drive team performance Confidence in diary management, scheduling, and coordinating appointments Experience managing Administrative processes and systems A good understanding of IT Systems and how technology supports service improvement What We’re Looking For Proven experience managing a high-volume, customer-focused service Strong track record of leading and developing teams Experience in workforce planning, scheduling and diary management Experience working with KPIs, targets and performance monitoring Ability to analyse data and drive service improvements Please review the full JD for a breakdown of what you’ll be doing and what skills we are looking for. Why You’ll Love Working Here A role with real purpose and community impact A supportive, inclusive team where your wellbeing and ideas matter Fair rota scheduling Excellent pension & generous annual leave (25 days, rising to 30) Free onsite gym, Employee Assistance Programme & flu vaccination 3 days paid volunteering leave through our Make a Difference scheme Cycle to Work scheme & the chance to live and work in the beautiful South West We do not accept unsolicited applications or contact from recruitment agencies. How to Apply If you are interested in this fantastic opportunity, please select Apply and upload your CV and Covering letter detailing your knowledge, skills and experience. For an informal discussion about this role, please contact Sarita Banyard, Customer Experience Manager on 07542502541. Shortlisting Date: 10th April 2026 Interview Date: 21st & 22nd April 2026 If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .