Job Title: Junior Customer Excellence and Business Administrator (Apprenticeship Opportunity) The successful candidate will complete a structured apprenticeship programme Level 3 Level 3 Business Administration Apprenticeship, which combines practical learning in the workplace with formal training. You will be required to undertake regular assessments as part of your apprenticeship, leading to the achievement of a nationally recognised NVQ qualification. Primary Quality objective of this position: To aid the company in the delivery of after sales care. This includes dealing with customer complaints, logistics, customer enquiries, team administration and reception duties all within an agreed time scale, ensuring a high level of service and customer satisfaction is achieved. Primary Administration Objectives * Provide administrative support to Customer Service Excellence and Quality Team. * Coordinate and liaise with customer’s regarding delivery shipments, updates, PODs and complaint responses * Carry out reception duties (Going forward) Reporting to and their job title: Customer Excellence and Office Manager Number of reports: 0 Location: Great Bridge Contract Hours : 0800 – 16.30 Monday to Friday. 40 hours Environment: Busy Distribution Office Key Activities- General: * Complaints and Enquires - Assist with the receipt, investigation, recording and outcome on business system (Odoo) ensuring all information is recor...