Customer Advisor - York - 11 hours (no late nights)
Join JoJo Maman Bébé as a Customer Advisor - York - 11 hours (no late nights).
Your role in the JoJo story… Do you dream of a role where you can make meaningful contributions and enjoy days well spent? If you're passionate about retail and ready for a fabulous adventure, this is the role for you!
Each JoJo store is unique, whether it’s trading over two floors, having a quirky layout, or being situated in an interesting location. Our strength lies in the relationships we build with our loyal customers. As a Customer Advisor, you'll be the face of JoJo, providing excellent customer care and service, guiding and assisting customers with our range of clothing and products, from expectant parents to grandparents.
We uphold our B Corp principles and aim to deliver exceptional omni-channel customer service, building customer loyalty in a digital retail environment.
Daily responsibilities include:
* Assisting customers in diverse situations, such as bra fitting or demonstrating baby carriers.
* Preparing and liaising on omni-channel orders.
* Using digital platforms for ongoing learning and development.
* Learning new products to increase sales opportunities.
* Listening actively to customer needs to find the best solutions.
* Maintaining store cleanliness and appearance.
A typical week involves 2 shifts of 5.5 hours, with flexibility required based on store needs.
Skills required:
* Experience in retail, customer service, or sales.
* Competent IT skills and ability to learn new systems quickly.
* Ability to acquire and communicate detailed product knowledge.
* Curiosity and self-motivation for learning new products.
* Empathy, active listening, and a consultative sales approach—avoiding hard sales techniques.
* Ability to work harmoniously within a small team.
* Flexibility to work in a retail environment open 7 days a week.
* Attention to detail and pride in store presentation.
Note: Applicants must be over the school leaver’s age. For more info, visit: https://www.gov.uk/know-when-you-can-leave-school
Our culture and values include:
* Being a brand ambassador and safeguarding our values.
* Demonstrating honesty and respect.
* Fostering collaboration and active listening.
* Taking ownership of your role.
Perks and benefits include:
* Additional annual leave days.
* Birthday leave.
* Performance bonus schemes.
* Enhanced pension schemes.
* Cycle-to-work scheme.
* Financial wellbeing app.
* Savings schemes (not limited to Wales).
* Flexible working options.
* Social events and employee recognition.
* Volunteer days and wellbeing support.
* Specsavers vouchers.
* 40% discount on JoJo products.
* Ongoing training and development.
About JoJo:
We create joyful children’s clothing and products, fostering a community-centric environment. As a B Corp, we are committed to sustainability, social responsibility, and diversity, striving to create an inclusive workplace where everyone can thrive.
Additional details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Retail
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