Job Description
Desktop Supoport Engineer- SC Cleared - 6 months - Onsite (Gloucester) - Inside IR35
We are seeking an experienced Desktop Support Engineer with active SC clearance to join a leading energy provider on a 6-month onsite contract. You will be the first point of contact for end-users, providing hands-on technical support to ensure the smooth running of IT systems and services.
Key Responsibilities:
* Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile devices.
* Manage incident queues, ensuring tickets are actioned and resolved in a timely manner.
* Provide support to VIP users, maintaining the highest level of customer service.
* Handle calls, emails, Microsoft Teams chats, and monitor support channels for incoming incidents.
* Manage vendor relationships for IT hardware and services.
* Respond to both reactive and proactive incidents within agreed SLAs.
* Record, track, and document incident resolutions in the ticketing system.
What You Will Ideally Bring:
* Strong experience troubleshooting Windows 10 operating systems.
* Proven knowledge in installing and configuring Starlink satellite network devices.
* Experience configuring iPhones and iPads.
* Ability to create and manage user accounts (Joiner/Leaver/Mover) in Azure portal.
* Knowledge of creating Microsoft Teams in the Teams admin portal.
* L1 support knowledge of applications & SharePoint.
* Ability to troubleshoot Microsoft Office apps at L1 level.
Contract Details:
* Duration: 6 months (view to extend)
* Day Rate: Up to £200-215 per day (Inside IR35)
* Location: ONSITE(Gloucester)
* Start Date: ASAP
Desktop Supoport Engineer- SC Cleared - 6 months - Onsite (Gloucester) - Inside IR35