Capita are seeking a permanent, full‑time experienced Service Administrator / Advisor to join our Collectives area. You will be required to process all customer’s ISA requests received via the Customer Contact Centre, email and via post. This can be from retail and institutional customers. Most of the incoming work is same day processing so speed, accuracy and time management is essential to the role.
Job Title
Service Advisor / Administrator
Job Description
Location: Oxford Road Manchester City Centre. Hybrid model
Hours of Work: 37.5 hours per week
Contract: Permanent
Full time Hybrid position; you will be required to work across both home and the office, though likely to be office based during training and probation.
Responsibilities
* You must be able to prioritise your own workload within guidelines in order to meet regulatory deadlines without compromising on quality. All work is subject to quality checking on the day to ensure accuracy and completeness.
* You must be a committed and flexible team member who can provide additional support as and when required and you will work closely within all teams within Collectives.
* By working in the regulated industry, you must ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks.
* Adherence to data protection guidelines is always required.
* Customer authentication procedures must be followed prior to divulging information or completing any customer requests.
Benefits
* A competitive starting salary.
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave.
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
* You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
Qualifications
* Demonstrable previous experience in the FCA regulated Life & Pensions / Savings sector.
* Previous experience in a customer service role.
* Excellent accuracy skills.
* Excellent listening skills and an ability to problem solve.
* A fast learner with an attention to detail.
* The ability to work under pressure and prioritise workload.
* To be hard working and have excellent time keeping and reliability.
* A genuine passion for helping people.
* Confident communicator with a professional and friendly manner.
* Excellent interpersonal and organisational skills.
* Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
* Telephone and computer literate.
* Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence.
* Self‑motivated.
Equal opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need, please email reasonableadjustments@capita.com or call 07784 237318. We would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
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