Job Description
Tenancy Management Advisor
Rochester
Up to £30,000
Looking for aTenancy Management Advisorto join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Advisor, you will be the first point of contact for anti-social behaviour and tenancy services, delivering a responsive and customer-focused service. You will triage and manage cases, provide clear advice and guidance to customers, and ensure cases progress in line with agreed timescales, policies, and legal requirements.
Key Duties
* Act as the first point of contact for ASB and tenancy enquiries, triaging and managing cases through to completion
* Provide accurate advice and guidance to customers, promoting early intervention and resolution
* Prepare and manage case plans, risk assessments and enforcement actions, ensuring accurate records and CRM updates
* Process tenancy changes and investigate issues such as abandoned properties and illegal subletting
* Work collaboratively with internal teams and external partners to ensure compliant, timely and customer-focused outcomes
Why Join?
One of the UKs leading housing providers, managing and owning around 120,000 homes nat...