Role Purpose
The Office Administrator is responsible for providing efficient administrative support to the business, ensuring smooth day‑to‑day operations. A key part of this role involves processing customer orders accurately and promptly, coordinating with internal teams, and maintaining excellent communication with customers and suppliers.
Key Responsibilities
* Answer incoming calls and respond to general enquiries.
* Build and maintain strong relationships with customers/clients.
* Maintain and update internal databases, spreadsheets, and filing systems.
* Support the production and warehouse teams with administrative tasks.
* Prepare and format documents, reports, and correspondence.
* Manage incoming/outgoing post and deliveries.
* Assist with scheduling meetings and maintaining calendars.
* Receive, review, and accurately process customer orders via email, phone, or online systems.
Skills & Experience
* Previous experience in office administration or customer support.
* Experience with order processing.
* Problem-solver with a customer-focused approach.
* Able to prioritise workload in a fast-paced environment.
* Strong attention to detail and high level of accuracy.
* Excellent communication and interpersonal skills.
* Good organisational and time-management abilities.
* Proficient in MS Office (Word, Excel, Outlook).
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