Contract Manager (Grisby) – Recruitment Services
Ready to lead with impact?
We're on the hunt for a
dynamic and commercially savvy Contract Manager
to take ownership of key client contracts and drive the delivery of high-performing recruitment solutions. This is your opportunity to shape outcomes, build strategic partnerships, and ensure both clients and candidates receive an exceptional experience.
What You'll Be Doing
As the Contract Manager, you'll be the vital link between our business and our clients—ensuring services are delivered seamlessly, efficiently, and in line with agreed SLAs and KPIs. You'll lead workforce planning, performance improvement, and client engagement with confidence and clarity.
Your key focus areas will include:
* Driving Results
: Delivering profitable, high-quality recruitment services that exceed expectations.
* Building Partnerships
: Acting as a trusted advisor, understanding client goals, and adding value at every stage.
* Optimising Operations
: Continuously improving processes to boost efficiency and performance.
Key Responsibilities
* Workforce Planning
: Align talent supply with client demand, ensuring the right people are in the right roles.
* Forecasting & Recruitment
: Manage candidate pipelines, interpret labour forecasts, and maintain strong relationships with local job centres and partners.
* Client Relationship Management
: Build strategic partnerships, identify opportunities for added value, and promote cross-selling across the Group.
* Budget & Performance Management
: Monitor costs, manage budgets, and meet profitability targets.
* Continuous Improvement
: Review and refine processes to enhance service delivery.
* Reporting & Data Accuracy
: Maintain accurate data for KPI/MI reporting and ensure payroll precision.
What You'll Bring
* Excellent Communication
: Confident engaging with stakeholders at all levels.
* Self-Motivation
: A proactive mindset with a drive for results and improvement.
* Attention to Detail
: A commitment to quality and accuracy.
* Problem-Solving Skills
: Analytical, collaborative, and solutions focused.
* Commercial Awareness
: Comfortable working with budgets and P&L statements.
Why Join Us?
* Make a Real Impact
: Influence client success and business growth.
* Grow Your Career
: Access to personal and professional development opportunities.
* Collaborative Culture
: Be part of a supportive team where your ideas matter.