Auction Assistant
Shotts
£18,661.50
27.5 hours a week (Monday 10am-2pm, Tuesday & Thursday 8:30am-5pm, & Friday 8:30am to 4-30pm)
________________________________________________________________
Accelerate your career with a company that leads the way!
Overview
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.
Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
* Option to buy additional holiday days
* Your birthday off every year - paid
* One annual Well-Being Day for you to relax and recharge
* One paid Charity Day to give back and support a cause that matters to you
* Opportunities for career progression across the Cox Automotive network
* Competitive pension scheme
About The Role
Responsible for delivering effective and efficient support services to the Auction Centre on both sale and non-sale days. Works under direction to ensure the smooth running of auction operations, while consistently providing a high standard of customer service to clients, buyers, and visitors.
What You’ll Be Doing
* Handle general enquiries at the front counter and over the telephone, ensuring all queries are dealt with promptly and escalated to the relevant manager when required.
* Support the payments team with tasks including invoicing, checking incoming bank payments, and arranging delivery for customers.
* On non-sale days, update finance clearances, contact vendors to obtain clearance letters, and maintain internal documents and spreadsheets.
* Assist with simulcast operations during sales, ensuring accurate and timely updates are provided.
* Respond to Police Notices and Parking Fines, and update the DVLA where necessary, ensuring all information provided is accurate and factual.
* Support catalogue production by ensuring all vehicle documentation is correct and pre-sale checks are completed within the vendor SLA.
* Assist with buyer registration on sale days, delivering excellent customer service at all times.
* Support the completion of private and trade vehicle entries, along with general office administration and filing.
* Provide additional support to the branch as directed to ensure efficient operations and a positive experience for customers.
What We’re Looking For
* Previous experience in a customer-facing role, delivering a high standard of customer service.
* Proven customer service skills with the ability to support and assist customers effectively.
* Excellent interpersonal and communication skills, both written and verbal.
* Strong attention to detail and accuracy in administrative tasks.
* Ability to handle challenging or difficult customers in a calm and professional manner.
* Highly organised, with the ability to manage time effectively and work to deadlines in a busy office environment.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.