Job Title: Reservations Advisor Location: Head Office Hours: 37.5 hours per week (5 days over 7) Contract: Full Time Salary: £24,500 per annum + bonus structure About the Role We are looking for a motivated and customer-focused Reservations Advisor to join our Head Office team. The successful candidate will be responsible for handling customer enquiries, processing reservations, and providing exceptional service to customers looking to book holidays. This role requires strong communication skills, attention to detail, and the ability to meet sales and service targets within a fast-paced environment. Key Responsibilities Handling inbound and outbound calls relating to holiday reservations and enquiries Assisting customers in selecting and booking suitable holiday packages Processing reservations accurately and efficiently within internal systems Providing customers with detailed information about destinations, accommodation, and services Meeting individual and team sales targets as part of the bonus structure Maintaining a high level of customer service at all times Managing customer queries, amendments, and cancellations where required Updating customer records and booking information accurately Working Pattern 37.5 hours per week 5 days worked over 7 Weekend working required (every weekend) Salary & Benefits £24,500 per year Bonus structure based on performance targets (details discussed upon start d...