Overview
Arden White is partnering with a leading aviation company to recruit an Inside Sales Representative. This position plays a key role in driving revenue growth, supporting the sales team, and delivering exceptional customer service across the company’s engine, airframe, and distribution divisions.
Key Responsibilities
* Customer Support & Enquiries: Receive, research, and resolve customer enquiries and complaints, collaborating with internal departments (Sales, Product Lines, QC, Warehouse, Accounting). Respond promptly and efficiently to questions about sales orders, invoices, shipping, and documentation. Ensure all enquiries are logged in the system, including those resulting in “no quotes”. Provide courteous follow-up calls on all quotations submitted. Monitor and respond to online platforms (e.g. Quote Accelerator, ePlane, ILS).
* Sales & Business Development: Actively maintain product knowledge across all business divisions: Engine, Airframe, and Distribution. Identify and communicate new business opportunities based on customer feedback and issue resolution. Support the achievement of company sales targets and KPIs. Actively promote new product offerings and distribution lines.
* Order Management: Ensure all purchase orders (POs) are processed on the day of receipt with prompt order acknowledgements. Maintain regular dialogue with customers and product line specialists. Liaise with finance to ensure customers remain within agreed credit terms. Track and report on enquiries, orders, backlogs, and other sales metrics.
* Systems & Reporting: Keep CRM and internal systems updated with accurate and timely information. Provide weekly and monthly performance reports as required. Collaborate with team members to ensure visibility of order status and customer communications.
* Client Interaction: Attend customer meetings and support client visits when required.
Key Requirements
* Experience in an inside sales or customer service role, preferably within aviation, aerospace, or distribution.
* Strong communication and interpersonal skills.
* Ability to manage multiple customer accounts and enquiries in a fast-paced environment.
* Proficient in Microsoft Office and CRM systems.
* Strong attention to detail and organisational skills.
* A proactive approach to sales support and business development.
* Willingness to travel occasionally for customer visits.
Application note
Apply Today: Our client is urgently looking to fill this position, so it won’t be vacant for long. Arden White is a recruitment agency for this position. If you have not been contacted within 14 days, your application has been unsuccessful for this position, but we will keep your details on file and contact you for future opportunities.
About Us
Arden White specializes in engineering, aerospace, and recruitment. We strive to provide a personal touch and be recognised for our service.
Details
* Seniority level: Associate
* Employment type: Full-time
* Industries: Aviation and Aerospace Component Manufacturing and Airlines and Aviation
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