Resident Liaison Officer
Location: Croydon – Responsive Maintenance Division
We’re looking for a Resident Liaison Officer (RLO) to support one of our social housing contracts. Based at our Croydon office, you’ll be the trusted point of contact for residents, ensuring a smooth and supportive experience throughout our maintenance programmes.
What You’ll Be Doing
* Establishing and managing the Tenant/Customer/Resident Liaison Service across multiple sites.
* Attending regular meetings with residents and client representatives to maintain strong relationships.
* Ensuring a consistent, empathetic, and professional approach to all resident interactions.
* Acting as the escalation point for complaints, ensuring timely and effective resolution.
* Maintaining accurate records and updates in the on-site database to reflect ongoing works.
What We’re Looking For
* A full UK driving licence and access to a vehicle.
* Previous experience as an RLO, ideally within planned maintenance or social housing.
* Solid understanding of internal and external works.
* Excellent communication, customer service, and IT skills.
* Willingness to undergo a Basic DBS check at offer stage.
Our Commitment to Fair Hiring
We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre‑employment checks. For more information, please visit National Security Vetting.
Additional Information
Apply now and become part of a team that values care, communication, and community.
Internal applicants: please inform your current line manager before applying.
About Wates
Wates is one of the UK’s leading family‑owned development, building and property maintenance companies, founded over 125 years ago. We are driven by our purpose – ‘reimagining places for people to thrive’ – and by three core promises: thriving places, thriving planet, and thriving people. We are proud to be a Gold Investors in People and Disability‑Confident employer, and we commit to equality and inclusion in all our recruitment processes.
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