Overview
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store. No two days will be the same, with duties such as filling shelves, serving on the tills, managing stock, and handling deliveries. Everything you do matters to ensure our customers get what they came for, served quickly and efficiently. A can‑do attitude and passion for delivering excellent customer service are essential, along with willingness to go the extra mile for our customers.
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, and six support centre locations across the UK.
We are a Disability Confident Committed employer and are committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please contact recruitment@bookergroup.com.
Responsibilities
* Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising the Manager of any differences.
* Check quality, shelf life and ensure packaging is robust in preparation for delivery.
* Provide a high standard of customer service by processing deliveries efficiently and to target.
* Be polite when dealing with delivery staff and respond appropriately to queries and complaints, referring complex situations to someone who can help.
* Demonstrate a can‑do attitude and work to meet designated pick rates.
Qualifications and qualities
* A passion for customer service and willingness to go the extra mile when serving our valued customers.
* Always be there, on time and properly presented.
Additional information
* Booker is part of Tesco plc and is operated separately from the core Tesco business; benefits offered may differ from those at Tesco.
* We welcome conversations about flexible working and support different life situations, including caregiving, retirement, parenthood, or other needs. Discuss during your application how we may support you.
* We can only accept candidates over the age of 18 for roles involving early or late shifts, or work in areas such as warehouse, beers, wines & spirits, and driving.
* Occasionally, roles may close earlier than the advertised end date to manage applicant volumes. Individual feedback is provided to those who attend an interview.
* For more information about us, please visit www.bookergroupjobs.co.uk.
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