Job Description
Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we’ve put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities.
When starting a new job at Kibble, you’ll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you’ll help give young people a chance at life.
What is the job function?
Working within the Operations Room, you will ensure a secure and safe environment for young people, staff and visitors by monitoring and controlling a number of security systems. You will be responsible for coordinating visitor check-ins, including scanning and managing the access and movement of all staff, young people and visitors within the centre, all while adhering to strict safeguarding and confidentiality protocols.
Main Duties:
* Monitoring Close Circuit Television (CCTV) for Kibble properties and ensuring any suspicious or unsafe activity is promptly reported and recorded.
* When required, act as the first point of contact for staff and external visitors providing clear and accurate information.
* Manage the check-in and check-out process for visitors, contractors, and staff, ensuring they are properly identified and authorised.
* Log incidents and visitor activity in line with centre policies.
* Controlling and operating door entry/exit systems
* Respond quickly and appropriately to alarms or incidents, following established protocols.
* Maintain effective communication with Duty Managers and Head of Safe Centre, relaying critical information as needed.
* Provide general administrative support, including reception and main switchboard duties as required
* Conduct security screenings using the body scanner for young people, staff and visitors as necessary
* Carry out fire system checks
* Conduct regular system checks to ensure all security equipment is operational e.g. pager and radio systems.
* Distributing keys and other equipment to social work staff and ensure their return at the end of the shift
* Maintain strict confidentiality of sensitive information, including records and CCTV footage.
* Ensuring compliance with Health and Safety Standards for those who are within the centre.
What skills, qualification and experience are we looking for?
Essential:
* Strong observational skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to remain calm and act quickly in high-pressure situations.
* Proficient in using CCTV and security monitoring systems or willingness to learn.
* Strong organisational skills with the ability to manage multiple tasks simultaneously.
* Understanding of confidentiality and data protection protocols (e.g., GDPR).
* Basic IT skills, including familiarity with record-keeping software.
Desirable:
* Previous experience in a similar role, particularly in a residential care or high-security environment.
* Previous experience of security/fire safety systems
* Educated to HNC level
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