Claims Handler - Insurance
Horsforth, Leeds | £32,000-£40,000 DOE | Permanent | Hybrid Working
Position Summary:
We are seeking a dynamic and experienced Claims Handler to join our vibrant and outgoing team in Horsforth, Leeds. In this role, you will be responsible for managing a varied portfolio of claims across multiple insurance classes, including motor, property, liability, cyber, and professional indemnity. As the go-to person for our clients, you will provide guidance and support throughout the entire claims process, demonstrating empathy, efficiency, and expertise in every interaction.
Key Responsibilities:
Claims Management: Handle cross-class claims from start to finish
Client Advocacy: Be the trusted voice for clients, ensuring fair outcomes
Negotiation: Work with insurers and third parties to secure optimal settlements
Documentation: Maintain accurate records and ensure compliance
Customer Service: Deliver responsive, empathetic support
Loss Prevention: Recommend strategies to reduce future risk
Continuous Improvement: Stay ahead of industry trends and regulations
Key Performance Indicators:
Timely claims closure
High client satisfaction
Accurate and fair settlements
Effective cost management
Full compliance with industry standards
Key Relationships:
Clients, insurers, loss adjusters, solicitors, repair contractors
Internal teams including Account Executives
Qualifications and Skills:
Experience in claims handling (broker or similar environment)
Strong interpersonal and communication skills - chatty and confident is a plus!
Detail-oriented with excellent documentation skills
Ability to thrive in a fast-paced, collaborative setting
Familiarity with Acturis and Microsoft Office
A client-first mindset and problem-solving attitude
Benefits:
Medicash health plan
️ Income Protection & Life Insurance
️ Employee discount portal
Cycle to work scheme
Hybrid working
Pension (5% employee / 3% employer)
This is a fantastic opportunity to join a sociable, high-performing team where your personality and expertise will shine. If you're ready to take the next step, we'd love to hear from you