Service Advisor
Location: Bristol BS4 3QB
Salary: £29,120 pa OTE £34,944 pa
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team.
What you’ll be doing
Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
What we’re looking for
Previous experience in a Service Advisor role
Strong communication skills with the ability to build rapport with customers
Ability to deliver an outstanding customer experience
Highly organised with excellent time management skills
Experience of upselling products and services
Knowledge of CDK Drive, Kerridge, SAF
A clean UK driving licence (essential)
What you’ll bring
Extensive customer service experience
Confident dealing with people
Assertive and able to handle difficult situations
Resilient
Excellent communication skills
Good mechanical awareness and understanding of cars and parts
Computer literate including Microsoft Office
Why join us?
Basic salary of £29,120 pa OTE £34,944 pa
25 days annual leave plus Bank Holidays
Pension scheme with life insurance
Family-friendly policies
Discounted gym membership to support your wellbeing
Learning and development opportunities
Clear pathways to progress your career
At our core, we live by our values: we’re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow – and we’re looking for someone who shares them