Contact Centre Manager Vacancy in Leicestershire Basic: £50,000 OTE: £75,000 42.5-hour, 5-day working week on a rotaWe are looking for an experienced Contact Centre Manager to take charge of a high-performing automotive telesales operation. You’ll be leading a large, fast-paced team and driving performance, conversion, and customer experience across the department. This is a hands-on leadership role suited to someone from a dealership sales background or with proven experience managing an automotive call centre environment. What’s in it for you? £50,000 basic salary Realistic OTE of £75,000 Established, high-performing team Senior leadership opportunity within a growing automotive business Clear scope to influence processes, performance, and cultureWhat you’ll be doing: Managing a large telesales team of 17 executives, 2 centre supervisors, and 1 team leader Driving sales performance, KPIs, and conversion rates Coaching and developing managers and advisors Monitoring call quality, activity levels, and productivity Implementing processes to improve efficiency and customer experience Working closely with senior management to achieve commercial targetsWhat we’re looking for: Proven experience managing a large telesales or contact centre team Background in automotive dealership sales or automotive call centre leadership Strong people-management and coaching skills Commerci...