As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK:based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking an experienced individual to join this team in the role of Senior Project Manager. This role requires you be fluent in both French and German.
The role of a Senior Project Manager in Client Implementation is pivotal in shaping global and local client relationships. You'll lead the charge in onboarding clients onto our channels and solutions, ensuring seamless transitions and driving satisfaction, and will relationship manager several top tier clients.
In this role, you will:
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Provide pre:mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your deep SME knowledge of Payments, Liquidity, ERP and Regulatory Solutions.
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Streamline documentation processes using tools like GDOC's to ensure accurate and timely delivery, minimising friction.
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Employ proactive project management methodologies and utilise our scalable organisational design to manager multiple complex and global client projects effectively.
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Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders.
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Take ownership of client relationships post:sales, leading client communication throughout the project lifecycle and beyond.
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Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is complete.
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Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience.
To be successful in this role you should meet the following requirements:
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Extensive experience in building effective client relationships and stakeholder management.
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Proficient in payments and liquidity product knowledge.
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Previous project management experience
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Familiarity with design thinking principles.
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Excellent communication and influencing skills.
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Ability to manage competing deadlines effectively in real:time.
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Proven ability to excel under pressure and drive strategic initiatives forward.
The base location for this role is Edinburgh operating a Hybrid working model.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces : no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Email: : +44 207 832