About Ekco
Founded in 2016, Ekco is one of the fastest-growing cloud solution providers in Europe!
We specialize in enabling companies to progress along the cloud maturity journey, managing transformation and optimizing their existing technology investments.
In short, we take businesses to the cloud and back!
We have over 1000 talented and supportive colleagues across regional offices in the UK, Benelux, and Ireland.
The role
As a 3rd line Engineer, you will play a key role within the Technical Delivery team. This fast-paced, growing company (45% year-on-year growth) requires your support with ticket ownership and major escalations.
You will act as an escalation point for ticket-related issues, assist other teams and Client Engagement Managers during escalations, oversee major incidents, and conduct problem investigations and root cause analyses.
Objective of the Technical Delivery Team
To deliver outstanding service to our clients by caring, owning issues, and taking responsibility for resolutions. We are committed, engaged, and go above and beyond to serve our clients.
Objective of this role
To support customer environments, ensuring stability. Responsibilities include managing tickets, supporting resolution efforts, handling major incidents promptly, and creating documentation to facilitate knowledge sharing with other teams.
Key Requirements
Strong knowledge of:
* Microsoft products: Windows Server (AD, CA, RDS, WSUS, GPM, IIS, Failover Clustering, FSlogix, Defender), Azure, Intune, Exchange, Entra ID (Azure AD), System Center Configuration Manager (SCCM), 365, Windows desktop, SharePoint
* VMware products: vSphere (vCenter, ESXi, VMs), vSAN, NSX, Cloud Director (VCD), Aria Operations, and ALB
* Virtual Desktop environments: Horizon, Horizon DaaS, Citrix, Azure Virtual Desktops
* Cybersecurity/SIEM, PAM, patching, compliance tools, Zero Trust solutions: Sophos, Rapid7, Qualys, Ivanti, Duo Security, Octopus Cloud, Delinea Secret Server, Akamai
* Disaster recovery planning and testing
Exposure to:
* Linux (RHEL, Ubuntu, Debian)
* Networking: TCP/IP, DNS, DHCP, VLAN, VPN, load balancing, firewalls
* Server hardware: Dell, HPE, Lenovo, hyperconverged nodes
* Storage: SAN, NAS, enterprise-grade storage (Pure, Dell, Tintri)
* SSL certificate management
* Monitoring tools: icinga, OpsGenie, PRTG, Nagios, Solarwinds, N-able, Nodeping
* PowerShell scripting, Docker, Kubernetes
* Apple and Mobile Device Management
* Site-to-site replication software: Zerto, SRM
* Backup software: Veeam, Commvault
* ITIL framework and change control
You will also possess:
* Excellent troubleshooting, communication, and customer service skills
* Ability to prioritize, work under pressure, and collaborate effectively
* Eagerness to learn, develop, assist colleagues, and document environments and processes
* Relevant certifications (if any)
Why Ekco
Ekco promotes diversity, equity, inclusion, and belonging. We value internal mobility and support career growth, including international opportunities.
Our flexible, family-friendly working environment includes:
* 25 days leave plus public holidays
* Birthday leave
* Company pension scheme (5% employer contribution) and salary sacrifice options
* Employee Assistance Programme (mental health and wellbeing support)
* Private medical healthcare (post probation)
* Discounted dental insurance
* Unlimited online learning platform access
* Opportunities for responsibility and growth, including international roles
#J-18808-Ljbffr