Customer Operations / Sales Administration Manager (O2C)
Salary: Circa £55,000 + Bonus
Location: Datchet (hybrid - 3 days in office) | Easy access via Datchet & Slough stations without a car. Free Parking on-site.
I'm working exclusively with a globally recognised consumer goods brand, known for innovation and quality in the home and kitchen space. Operating in over 150 countries with a 30,000-strong global workforce, this business is a market leader in small domestic appliances, with a long-standing reputation for performance, customer focus, and continuous improvement.
They’re now hiring a Customer Operations / Sales Administration Manager to lead and develop a well-established team and help shape the future of the UK Sales Admin function. This is a high-impact role based at their UK HQ in Datchet, reporting into the Head of Supply Chain.
What you'll be doing as Customer Operations / Sales Administration Manager -
1. Lead a team of three Sales Administrators, ensuring exceptional customer service, order accuracy, and smooth coordination with internal teams and retail partners
2. Step into a function that’s ready for transformation. The structure, KPIs, and EDI systems are in place, but they’re looking for someone to take things to the next level
3. Build strong customer relationships and proactively identify ways to improve service
4. Become a true partner to the sales function, not just processing orders but shaping how the business works with customers
5. Support the team through change. With a mix of experienced and newer team members, strong leadership will be key
6. Dive into the data, spot trends, and use insights to improve performance
7. Roll up your sleeves and lead by example, earning trust before introducing new ideas
8. Visit key retail customers to deepen relationships and enhance service
What experience is required for the position of Customer Operations / Sales Administration Manager -
9. Proven experience managing a transactional or customer service team
10. A methodical, pragmatic operator who thrives in fast-paced environments
11. Strong SAP skills and confidence working with data
12. Someone collaborative, forward-thinking, and not afraid to challenge the status quo
13. A relationship builder who can partner closely with internal teams
14. Experience driving process improvements and working with EDI & retail portals
This is a great opportunity to own and modernise a core part of the business, not just keep the wheels turning. If you're ready to lead a team through positive change and make a real impact, I'd love to speak with you.
Apply now or drop me a note at holly@pod- to find out more.