Join to apply for the NetSuite ACS Delivery Manager role at Oracle
Join to apply for the NetSuite ACS Delivery Manager role at Oracle
What you’ll do
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud Annual Recurring Revenue (ARR) -- that provides functional and technical Enterprise Resource Planning (ERP) solution sustainment to drive continuous NetSuite improvement and value.
* Consult with and provide advice and guidance to your customers on how to unlock value from their NetSuite Solutions based on a thorough understanding of their strategies, challenges and long and short term goals, as if you were an extension to their own team.
* Apply agile techniques to drive functional and technical improvement roadmaps for your customers’ NetSuite solutions.
* Lead and motivate multi-faceted teams to ensure focused delivery of your customers’ priority change initiatives.
* Manage engagement financials, ensuring expected business outcomes are achieved within the allocated subscription hours and agreeing and confirming approvals for extensions when required.
* Report and communicate hours usage and delivery outcomes, striving to highlight and remove blockers on priority deliverables.
* Develop long-term sustainable relations with partners and internal stakeholders.
* Work with a variety of customers, from those with newly implemented base solutions to the large, multi-national strategic accounts.
Job Description
What you’ll do
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud Annual Recurring Revenue (ARR) -- that provides functional and technical Enterprise Resource Planning (ERP) solution sustainment to drive continuous NetSuite improvement and value.
* Consult with and provide advice and guidance to your customers on how to unlock value from their NetSuite Solutions based on a thorough understanding of their strategies, challenges and long and short term goals, as if you were an extension to their own team.
* Apply agile techniques to drive functional and technical improvement roadmaps for your customers’ NetSuite solutions.
* Lead and motivate multi-faceted teams to ensure focused delivery of your customers’ priority change initiatives.
* Manage engagement financials, ensuring expected business outcomes are achieved within the allocated subscription hours and agreeing and confirming approvals for extensions when required.
* Report and communicate hours usage and delivery outcomes, striving to highlight and remove blockers on priority deliverables.
* Develop long-term sustainable relations with partners and internal stakeholders.
* Work with a variety of customers, from those with newly implemented base solutions to the large, multi-national strategic accounts.
Skills and Qualifications needed:
* Previous relevant experience in application centric functional or technical roles.
* Experience in one of these vertical markets: Warehouse Distribution, Retail, Manufacturing, Finance, Software Services
* NetSuite or competitive cloud based Enterprise Resource Planning (ERP) software solution experience.
* Confirmed creativity, the ability to develop and present new ideas and conceptualize new approaches and solutions
Responsibilities
Why work at Oracle
* Join a global workplace where you can make an impact.
* We offer competitive salaries and exciting benefits – along with flexible and remote working to suit your lifestyle.
* Get access to development opportunities that can advance your career, an Employee Assistance Program to support your mental health, and core benefits such as medical, life insurance, and access to retirement planning.
* Be yourself in an inclusive culture where employee resource groups champion our diverse communities.
What We’ll Offer You
* A competitive salary with exciting benefits
* Flexible and remote working so you can do your best work
* Learning and development opportunities to advance your career
* An Employee Assistance Program to support your mental health
* Employee resource groups that champion our diverse communities
* Core benefits such as medical, life insurance, and access to retirement planning
* An inclusive culture that celebrates what makes you unique
Life at Oracle and Equal Opportunity
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting
* Industries
IT Services and IT Consulting
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