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Service Designer (6 Month FTC), Brighton
Client: Nicholson Glover
Location: Brighton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Our client is a national law firm with a local heart. They’re more than lawyers and financial experts – they’re people helping people navigate life’s ups and downs.
Recognised among the Best Workplaces for Wellbeing, they champion diversity, sustainability, and community investment. Here, your voice shapes tomorrow’s client experience.
As a Service Designer (6-month FTC), you’ll be the expert driving better client journeys. Using insight and research, you’ll:
* Lead workshops, map journeys, and pinpoint how to remove friction.
* Turn pain points into plans, blueprints, and tangible improvements.
* Influence teams across Client Experience, Insight, Marketing, and Change.
* Champion the client’s voice at every table, from senior meetings to frontline services.
* Keep an eye on trends and competitors, ensuring the firm stays one step ahead.
* This is strategic, hands-on work. You’ll juggle multiple projects, validate ideas with real feedback, and embed meaningful change that clients can feel.
The ideal candidate will have:
Strong experience in service design and a proven record transforming customer journeys.
You’re a master of design thinking, journey mapping, and turning complexity into clarity.
Experience within the professional services / law / financial services sector.
Please note, we are looking for someone who can start immediately / by August at the latest.
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