We are expanding our Insurance Team and are looking for a motivated and detailoriented Insurance Claims Handler to support the Council's vital work across Shropshire.
As an Insurance Claims Handler, you will play a key part in the smooth running of the Council's insurance activities. You will investigate, register, and manage a variety of insurance claims using our claims management system, handling enquiries efficiently and accurately. You will process claims from start to finish, liaising with a range of stakeholders to ensure timely and thorough resolution. Your duties will include responding to requests for information, identifying patterns and potential fraud, and supporting the Council's risk management initiatives. You'll also contribute to ongoing team improvements, provide support for colleagues, and assist with projects to enhance service delivery.
Qualifications
You will have five GCSEs (grades 4-9/A-C), including English and Maths, and strong IT and communication skills. Experience in claims handling or administration is desirable. An insurance-specific qualification or sector experience is an advantage, though not essential, and we will support you to gain relevant qualifications as part of your professional development. You should be comfortable working independently, able to manage your workload under pressure, and deal professionally with challenging customers. You'll need to be methodical, organised, and able to maintain attention to detail, even when tasks are repetitive.
Benefits
* Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time) with additional annual leave purchase policy.
* Access to a benefits platform with a wide range of retail discounts and salary sacrifice schemes (cars, bikes, AVCs).
* Employer contribution Pension Scheme – Shropshire County Pension Fund.
* Supportive carers and parental policies (maternity, paternity, adoption leave, special leave).
* Many opportunities for flexible and agile working – we offer a hybrid model of working to promote flexibility around personal and family commitments.
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