Job Summary To recruit and place health care assistants into temporary and permanent positions within community settings. To lead the set up and maintenance of community care packages, including responding to the initial enquiry, ensuring accurate costing projections through liaising with Branch Manager and Director. Ensuring all information gathered and shared with the Finance Department to ensure smotth running of invoices. To work towards building and growing business by actively seeking new business through attending conferences, sales calls and sending out company information. To liaise with clients and staff on a weekly and monthly basis to ensure staff rotas and contracts run efficiently with a keen focus on quality of service, identifying areas within packages that require improvement and leading problem solving procedures. To ensure staff files are up to date and complete according to regulatory requirements i.e. CQC regulations. To be a self-motivated team member who has the desire and passion to succeed in achieving personal, departmental and business objectives and helping others to do the same. Job Content 1. To support the building and maintaining of existing business within a certain area by filling requirements from clients. 2. To expand the business within by canvassing, gaining new leads, sales calls, arranging and attending client meetings to gain new business. 3. To liaise with Case Managers, Solicitors, Social workers to discuss the company's services and to offer a tailored package to suit the clients needs. 4. To visit clients to discuss any issues in relation to the care packages that you support. 5. To help establish and maintain care packages by sourcing the relevant staff who have suitable skills and experience, to oversee the package along with the MDT. 6. To be responsible for supporting the community clients support packages to ensure they run smoothly, dealing with any issues that arise. Implementing any changes to staff or additional changes which need to be implemented to ensure they run smoothly in conjunction with the client. 7. To attend client visits to discuss any issues or concerns. 8. To work towards KPI's, targets and objectives on a daily / weekly / monthly basis including providing a business report for your own area. 9. To establish where there is a need for recruiting new staff, to recruit and advertise in accordance with the branch administrator and the branch budget. 10. To interview perspective health care assistants as part of the recruitment process. 11. To follow the CQC requirements as set out by the Care Manager / Branch Manager and to ensure these requirements are followed at all times. 12. To be monitor and evaluate quality assurance, sending out staff assignment reports to both clients and staff including new staff members and existing staff. To send out client questionnaires to evaluate our service and make suggestions of improvements to Branch Manager and Director to our service you feel is applicable. 13. To carry out supervision and appraisals for field staff. 14. To phone staff on a regular basis in order to build and maintain a good working relationship and to establish their availability to work and record results on the Aspire system. 15. To have an understanding of the principals of the systems and procedures of the business and to follow these at all times. 16. To understand, accurately interpret and communicate all communications to necessary parties in an appropriate manner. 17. To ensure that files of clients and field staff meet any regulatory standards, i.e. CQC and NHS, CCG etc. 18. To notify the Manager of any concerns with regards to field staff files and of action taken to correct these. 19. To lead the management of complaints alongside the Branch Manager depending on the nature of the complaint being assigned as an investigation officer and chair both investigation meetings and disciplinary hearings. 20. To ensure that all activities conducted within the business are in harmony with its strategic and financial goals 21. To be an effective communicator at all levels, both within and outside the business. 22. To be thoroughly professional always, working by example, inspiring and influencing others to do the same. 23. To be an effective team player who achieves successful results by forward planning through efficient organisation of work, meeting objectives and working with others. 24. To help drive team motivation through working by example and building strong rapport with fellow team members. 25. To develop proactive problem-solving skills and use them daily with other members of the team. 26. To ensure that own knowledge remains abreast of Industry Best Practice Requirements, e.g. CQC regulations, CRB and any new legislation or regulations which come into force, this includes employment, health and safety, statutory and contractual, this will be supported by the manager. 27. To ensure full compliance with statutory legislation for the company and site regulations or guidelines. 28. To ensure that all quality issues are adequately raised with Management team in line with the quality standards, audits and company policies. 29. To take a full and active part in own appraisal and objective setting initiatives undertaken by the Branch Manager. 30. To consider own development needs and address these where possible with the assistance of the Branch Manager This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out other duties as directed by the Manager or Director. The responsibility level of any duties should not exceed those outlined above. Key Skills Understanding of the Aspire system Self motivation and personal drive Team Player respecting other team members Good communication skills both with internal and external customers Customer focused Always displays "Can Do Attitude" Always to maintain appropriate personal presentation and appearance Able to work on own initiative To be able to react positively to changing working practices and environment Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business