Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.
What will your day look like:
* Take phone claims reported by drivers
* Enter email notification of claims onto Davies/Client claims system
* Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems.
* Work with Davies engineering team to ensure the claim is progressing
* Ensure high level of customer service delivered by phone and email correspondence
* Comply with set client service levels
* Ensure quality service standards and productivity levels are maintained to a high standard
* Work to set targets on the daily management of the diary system alongside ensure working to the daily required handling of inbound calls
* Undertake appropriate additional tasks provided by the Team Leader
Knowledge and Abilities:
* Minimum customer services experience
* Desired but not essential – motor claims experience
* Excellent attention to detail
* Strong customer services skills
* Strong organisational skills
* The ability to manage own volume workload via task management
* The ability to work as a team and independently
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a FriendCycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100s of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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