Senior Service Development Lead
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
?? Stratford (high-flex working) | Full-time
Lead innovation in information services
We're seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered.
You'll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.
What you'll do
Lead a multidisciplinary team (3-5 reports) delivering agile, sprint-based innovation
Develop and prototype new services using design thinking and rapid testing
Co-lead strategic initiatives to improve user journeys and engagement
Collaborate across teams to embed new ways of working
Use data, insight and user research to shape decisions and measure impact
Manage budgets and commission specialist support where needed
What you'll bring
Proven experience delivering innovation from concept to launch
Strong background in service design, agile delivery, and human-centred design
Experience running design sprints and iterative xsngvjr development cycles
Ability to use data and analytics to drive decisions
Excellent stakeholder management and facilitation skills
Interest in applying AI within digital or content services
Comfortable working in fast-paced, evolving environments
Desirable
Experience in health or charity sectors
Training in design thinking or innovation methodologies