Role; Repair Coordinator
Location: Mainly working from home- 1 day a week (Thursday) in the office in Stratford Upon Avon, CV36
Hours: 9am to 5pm - 35 hours a week
Start ASAP
Ongoing for 3 months- could extend following this
Rate of pay £14.30ph PAYE- or £19.66ph UMBRELLA
We are currently recruiting for 2 Repairs coordinators to work for a large Housing Association. This role is perfect for someone form a housing and repairs background who can hit the ground running in this fast paced but rewarding role.
Main duties
* To write escalated complaint letter
* To manage hourly/daily the effective planning and controlling the workload of jobs and re-attends and book jobs in with customers that fit in with the customer expectations/ requirement and working within the business areas KPI’s
* Assisting with the progression and completion of day-to-day responsive repairs for the residents.
* Keep both internal and external customers informed on the status of the repairs at all stages.
* Allocating unallocated jobs to operatives including communal work
* Allocating unallocated jobs to operatives including communal work
* Housekeeping of contractor system correcting orders not closed correctly by operative and similar administrative tasks around appointments.
* Responsible for processing Auditing contractors’ applications for payment and updating Orbits systems accordingly
* Assist in the provision of information for the database for HHSRS
* Major repairs management processing
* Produce payment schedules, process invoices, chase valuations and manager
* Diagnose all repairs to the required standard to ensure the correct action is taken.
The ideal candidate will have;
* Proficient in using CRM systems and multitasking across multiple systems
* Strong admin and IT skills
* Experience in a similar role in repairs and housing
* Excellent verbal and written communication
Please apply now for immediate consideration