Practice Manager
Cromwell Hospital, Kensington, SW5 0TU
Full time (37.5 hours)
Permanent
Competitive Salary
As Practice Manager at Cromwell Hospital, you’ll play a vital role in ensuring the smooth, efficient and high‑quality day‑to‑day running of a prestigious private medical practice. This is a permanent role where you’ll work closely with Consultants, patients and hospital teams to deliver a seamless, professional and patient‑centred service. You’ll be a key leader within the practice, promoting Bupa values and contributing to a world‑class hospital culture.
Responsibilities
* Managing the day‑to‑day operations of the practice to ensure safe, efficient and effective service delivery
* Supporting Lead Consultants and their colleagues, including diary management, patient scheduling and coordination of clinics
* Line managing the Assistant Practice Manager and any Medical Secretaries within the practice
* Implementing, maintaining and optimising practice management systems (e.g. Semble, Carebit), including developing and documenting processes
* Coordinating clinics across Cromwell Hospital and additional outpatient and diagnostic locations across London
* Acting as a key point of contact between Consultants and the hospital, resolving issues proactively and professionally
* Overseeing patient administration, medical correspondence, record management and data quality across practice and hospital systems
* Ensuring a welcoming, professional experience for patients by actively meeting and greeting visitors and handling queries and complaints
* Liaising effectively with internal departments including theatres, reservations, radiology, pathology, finance and outpatient services
* Identifying opportunities for service improvement, growth and efficiency and feeding back to Consultants and hospital leadership
* Ensuring compliance with hospital policies in relation to health & safety, infection prevention, confidentiality and data protection
Key Skills / Qualifications
Desirable:
* Extensive experience as a Practice Manager within a private medical practice
* Strong operational and people management skills
* Excellent organisation, time management and diary management capabilities
* Confident communicator with strong interpersonal and stakeholder management skills
* Competent use of IT systems, including Microsoft Office and practice management software
* Ability to work calmly under pressure and manage competing priorities
Desirable:
* Experience working within an orthopaedic or secondary care environment
* Project management or service improvement experience
* Relevant qualifications in practice management, healthcare administration or leadership
Benefits
* Payment of professional registration fees
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Onsite gyms or local discounts where no onsite gym available
* Various other benefits and online discounts
Equal Opportunities Statement
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Location: Cromwell Hospital, London.
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