Joina leading independent technology and services provider as a Technician 2.
Job Overview:
We are looking to recruit a Technician 2 who will support the customer’s device refresh programme by managing the exchange of end‑user equipment through an automated Windows 11 build process.
1. Location: 4 No1 Whitehall Riverside – Leeds
2. Daily Rate: A per hour rate, in-scope IR35, of £ PAYE) OR £ (via a Hays approved umbrellapany)
3. Contract Duration: 3 Months
4. Working Hours : Shift between the hours 09:00AM – 5:30PM ( Shift)
Key Responsibilities:
5. Troubleshooting incidents, software and hardware
6. Resolution of software and hardware issues (laptop, desktop, mobile devices)
7. Installation of spare parts and configuration of laptops, desktops and tablets
8. Organising, analysing and handling of tickets in thepanyputing system.
9. Preparing new and repaired hardware
10. Escalating any potential customer SLA impacts the relevant teams.
11. Staging laptops and PCs with pre-defined builds
12. Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
13. Must be able to work on their own initiatives and prioritise workloads.
Key Requirements:
14. Excellent Administration andmunication skills, both written and oral
15. Previous knowledge of Microsoft applications
16. Has held or is able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc.
17. Previous experience of supporting mobile devices and hand-held devices
18. Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
19. Previous experience working in a corporate IT environment is an asset.
20. Able to coach and mentor team members and new starters into the business.
21. Previous experience of Enterprise maintenance.
How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4763420 - Daizy Grover