Job Description
As a Service Desk Technical Service Analyst (TSA), you will be part of a team acting as the first point of contact for a busy Service Desk supporting the Enterprise Health Services contracts, assisting our customers reporting any Information Technology (IT) related issues.
Key Responsibilities
* Provide exceptional customer service to all customers when answering phones, responding to emails, and corresponding through incidents/requests or any other means of communication.
* Work independently whilst using your own initiative to work on an individual basis and within a team environment.
* Evaluation of customer needs, general administrative duties (not limited).
* Provide efficient and effective support to the service desk and customers
* Create, update, and close all incidents/requests within ServiceNow.
Skills & Experience
* Excellent customer service skills
* Excellent written and verbal communication skills
* Interest in Technology
* Experience of the Microsoft Office suite
* You do not require previous IT experience for this role, training and support will be provided and is an excellent opportunity for any candidates looking to move into an IT career.
Additional information
* Successful applicants may be placed in a reserve candidate pool and considered for current and future vacancies of a similar nature within our Telefonica Tech UK&I Belfast site. Candidates may be contacted if a suitable post becomes available.
* Location: Belfast (Please note this role will expect you to be in the office for induction, with the possibility of hybrid working after successful completion of probation)
* Hours: As a Technical Service Analyst for the Heath Enterprise Services contracts, you will be required to work on a rotational shift basis, covering 24 hours, 7 days a week, 365 days a year.
* This will include weekends, overnights, and bank holidays. Shifts can be Monday to Friday (7.5 hours) or weekends and nights (12 hours).
* There is also a possibility of working 12-hour day shifts, 3 days on/3 days off on repeat in the future.
* Night shifts will be awarded a 20% uplift.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
#J-18808-Ljbffr