Passenger Assistant
An exciting opportunity has become available to work in the transport services department.
About you
To assist the driver in the provision of an efficient and effective transport service, having due regard to the
needs of all passengers whilst in your care. Operate all auxiliary equipment fitted to vehicles such as lifts,
steps, wheelchair tie-down & occupant restraint systems, the removal and replacement of seating where
necessary etc.
The role is diverse with no one day the same, for more information on the role please view the 'In this job you will' section within the attached job description specification document.
The successful candidate will have:
1. To assist passengers travelling on Transport Services vehicles to and from their destination,
assisting with getting on and off the vehicle; carrying and stowing luggage and equipment as
required; and to ensure the passengers’ comfort and safety at all times
2. To provide other assistance in relation to the passenger lift or ramp and any other equipment
carried on the bus (including wheelchair and occupant restraint systems)
3. To assist the driver by route finding and giving directions when manoeuvring the vehicle
4. To liaise, as appropriate, between Transport Services operations staff, service purchasers, carers
and parents to ensure quality of service provision
In return we are able to offer:
· Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
· Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
· Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
· Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
· White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
· Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
· Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
· Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
· Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
o Gym, Swim and Group Fitness at all 16 facilities
o Off-Peak Racket Sports
o Athletics Tracks
o Sauna/Steam/Spa
Join us and experience a workplace that truly values and supports you!
Organisation Cheshire East Council Location Middlewich Job Category Highways and Transport Grade CEC NJC - Grade 3 Salary Min £24,796 pro rata per annum Salary Max £25,185 pro rata per annum Hours per week 25 Weeks per year 52.143 Employment Type Permanent Closing Date 12/09/2025 Ref No E3232 Documents
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Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.
At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.
If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.
Cheshire East Transport Services department are recruiting Passenger Assistants who are looking for a new challenge and enjoy helping people. Work with us on our home-to-school passenger transport services and help to make a positive difference to people's lives. At Cheshire East Transport Services, we take pride in putting our customers at the centre of everything we do. We value all our employees and training will be given to help you provide a safe, efficient and effective passenger transport service whilst looking after the needs of all passengers whilst in your care.
Working on our home to school transport, you will be friendly and able to communicate well with staff and customers while you provide appropriate assistance to passengers who may have learning, mobility, emotional and/or behavioural difficulties. Experience of working with passengers who have disabilities is desirable but you will be given full training. You will also assist the driver by route finding and giving directions when necessary.
Although primarily based in Middlewich, you must be prepared to work flexibly as occasionally you may be required to work from other sites within Cheshire East. Cheshire East Transport Services currently has two vehicles operating in Macclesfield.
In return, you will receive access to the following benefits: competitive terms and conditions, career average pension scheme, access to salary sacrifice scheme green car scheme, Employee Assistance Programme and corporate leisure discount.