This is not a normal job advert.
Because this is not a normal moment for BDA.
This is not a maintenance role.
This is a build-the-machine role.
If that excites you, keep reading.
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Why this role matters
This position sits at the centre of how BDA evolves over the next decade.
When done well, this role becomes the lever that shifts the entire business:
• Clear scopes → no more chaos
• Strong client relationships → higher retention
• Structured handovers → a calm, efficient studio
• Real planning → fewer fire drills
• Insight loops → better creative output, better commercial decisions
This is the moment where the business stops firefighting and starts scaling.
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What you’ll actually do
Not the glossy version. The real one.
• Own agent relationships and performance
• Manage key client accounts with clarity and authority
• Turn noise into structure
• Define scopes that protect the studio
• Prevent scope creep (consistently and confidently)
• Lead monthly commercial → studio handovers
• Run structured feedback cycles with clients
• Build commercial insight reports
• Work closely with Operations, Sales & Creative
• Help design the systems we’ll be using for years to come
This role touches every part of the company.
Your impact will be visible everywhere.
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Who you are
You’ll thrive here if you are:
• calm under pressure
• emotionally grounded
• structured
• accountable
• direct, but professional
• allergic to politics
• a truth-teller
• someone who builds, not just maintains
You don’t need to be loud.
You don’t need bravado.
But you must be an adult in the room, consistently.
If you’ve ever looked around a business and thought,
“If only someone would just organise all of this properly” —
you may have found your place.
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What we offer
This is a rare chance to join BDA at its inflection point — the “before/after” moment.
You will:
• be listened to
• have influence
• shape systems, culture, and standards
• work with grounded, decisive leadership
• help build a modern, grown-up, high-performing creative business
For the right person, this will be a career-defining role.
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Role Details
Title: Senior Account Manager — Commercial Operations
Location: London (Hybrid)
Reporting to: Operations Director
Growth path: Potential future progression to Commercial Manager
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If this is you… you already know.
If you’ve read this far and felt something in your chest —
that’s the signal.
Apply with your CV and a short note about why this chapter fits you.