We are seeking an experienced Customer Service Advisor with a background in Office/Contact Centre environments to join our successful client on a permanent basis. The role is based in Marlow with a Hybrid working model.
Working Hours: Hybrid working after a successful 3-month onboarding period. 2 days WFH, 3 days in the office. 9 – 5, Monday to Friday.
Duties:
* Engage with customers via phone, internal Contact Centre, and CRM systems.
* Oversee and process customer orders following internal sales procedures.
* Respond promptly to general and order-specific customer inquiries.
* Manage return requests efficiently, updating relevant systems per company policies.
* Support customers with order status updates and delivery tracking.
* Handle calls, inquiries, orders, complaints, and returns, documenting all actions in the CRM system.
* Resolve complex customer complaints and escalate issues when necessary.
Experience:
* Previous experience in a B2C Customer Service role is essential.
* Knowledge of CRM systems.
* Order processing experience.
* Excellent oral and written communication skills.
* Professional and empathetic approach to resolving issues.
* Strong MS Office skills.
* Excellent time management and goal-oriented focus.
* Knowledge of SAP and Salesforce is highly desirable.
Benefits:
* Free on-site parking.
* 25 days holiday plus bank holidays.
* Private Medical & Dental Insurance.
* Group Life Assurance Benefits.
* Annual Gym Allowance.
* On-site restaurant and coffee shop.
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