About The Role
Making a first impression is really important. What matters is that you have the confidence, compassion and empathy to provide excellent customer care to a wide variety of people with whom you will interact on a daily basis. Residents, relatives, healthcare professionals, and other visitors to the home, as well as our own team members and senior management team – it starts with you as an ambassador of Somer Valley House and Crystal Care Collection!
As Care Home Administrator, you will be at the heart of our care home owning the administrative and reception functions. You will contribute to the smooth and efficient running of the home, providing support to the home manager and heads of department, with a strong focus on customer experience elements alongside HR, recruitment, payroll and finance.
The role requires effective communication with exceptional interpersonal skills and the ability to develop professional relationships with residents, their families, our team members, suppliers and professionals. Above all, you will need to live and breathe the Crystal Care Collection values of trust, dignity, care, compassion and respect.
Key Responsibilities
• Be the first point of contact for all telephone calls and visitors to the home providing exceptional and efficient customer service to everyone, giving a warm welcome and answering a wide range of queries in a caring and helpful way, making sure everyone feels valued.
• Ensure that our Front of House and Bistro areas are kept tidy and presented impeccably to promote a welcoming and professional environment.
• Play a pivotal role in the recruitment and onboarding of team members, ensuring all offers, new starter documentation and background checks are completed in a timely manner.
• Monthly payroll preparation for the team in the home and providing advice and guidance to team members on queries, using the HR tools and resources available.
• To undertake financial administration as required, including maintaining cost trackers, petty cash, resident and supplier invoicing and, where applicable, handling the sensitive issue of Aged Debt recovery.
Need to Have
• Excellent communication and interpersonal skills with a strong focus on empathy and compassion, and the ability to create a positive and reassuring first impression
• Proficient Microsoft skills (Outlook, Word, Excel)
• Strong organisational and time management skills, with the ability to effectively manage multiple priorities
• High level of attention to detail and delivery of quality outcomes
• Self-motivated, flexible and enthusiastic
• Collaborative team player, openly sharing ideas and information
• Prior customer facing and administration experience is essential
• Previous care home experience an advantage but not essential
• Full and clean driving licence
We are unable to offer sponsorship.
Fill in the form below to apply.
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