Purpose
This role is an integral part of the Stark Connect Ltd Metering team. The main purpose is to carry out metering tasks including those of a complex technical nature to meet time, cost and quality targets to satisfy business and customer service requirements, and to provide technical support to the team.
Responsibilities & Accountabilities
* Install, maintain, remove and replace WC metering equipment.
* Undertake complex tests and inspections on installations.
* Undertake remote testing of metering equipment.
* Investigate dangerous occurrences and resolve customer problems.
* Work on nonstandard and other Distribution Business equipment.
* Carry out work on installations.
* Must be prepared to work on projects nationwide.
* Provide technical explanation to the team and customers.
* Participate in regular training/learning activities to maintain and develop skills and knowledge.
* Adhere to all Stark policies, procedures and working practices.
* Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co‑operate with managers to provide safe systems of work.
* Any other reasonable duties as required.
Person Specification, Competencies & Skills
Behaviours
* Consistently professional, confident, and calm even in challenging situations.
* Demonstrate a customer focused approach and an expectation of others to do likewise.
* Supportive and helpful team player with a flexible and positive attitude.
* Proactively share knowledge, skills, and experience with others to increase team performance.
* Deliver a high volume of quality work on time.
* Strive to get things right the first time.
* Strive to meet objectives and improve performance.
* Highly organised with good attention to detail.
* Prioritise work well.
* Work effectively and responsibly without close supervision.
* Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.
Communication & Interpersonal Skills
* Articulate, professional and clear verbal communication skills.
* Present information clearly and in an engaging way.
* Good interpersonal and rapport‑building abilities.
* Precise and appropriate written communication skills.
* Good telephone manner.
* Good listener; can understand the needs of customers and colleagues.
Technical Skills & Knowledge
The successful candidate will be authorised to install single and three‑phase metering installations. They will provide excellent customer service, work to time, cost and quality targets and have good IT skills, as well as a clean driving licence. Trained, authorised and experienced in single and three‑phase meter installation.
* Hold EUSR authorisation preferred.
* Experience in Half Hourly, AMR and SMETS metering.
* Prepared to travel and work away from home.
* IEE wiring regulations knowledge.
* Strong problem‑solving and analytical abilities.
* Keep up to date with advances in business area, new methods and ways of working.
* Strong administrative and organisational skills.
* Intermediate knowledge of Excel, Word and Outlook.
* Confident and accurate use of departmental computer systems/databases.
Stark Group is an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.
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