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Facilities Service Desk Coordinator - Wigston, LE18 2BG, Leicester
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Client:
Apleona HSG Facility Management
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5fd63f4daee6
Job Views:
8
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
JOB TITLE: Facilities Service Desk Coordinator
LOCATION: Wigston, LE18 2BG
Hours – 9am to 5pm – 30-minute lunch break. (no hybrid working)
About us:
* JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance.
* Close working relationships with high profile clients, ensuring long-term contracts and security.
* Dedicated to maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning.
* Operating a mobile team of engineers with various skillsets across the UK.
* Excellent reputation for delivering quality and high standards of service.
* JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning, and Commercial/Domestic Heating.
What we are looking for as a Facilities Service Desk Coordinator:
* Experience working within an office environment.
* Experience in a service desk role is essential.
* Good customer service skills, well presented, articulate, with a good telephone manner.
* Experience with data entry is advantageous.
* Motivated and trustworthy.
* Well organized with good IT and administrative skills, including Excel and Word.
About the Facilities Service Desk Coordinator role:
* Handling incoming customer calls/emails.
* Logging callouts.
* Planning callouts, quoted works, and planned maintenance.
* Raising permits.
* Using customer portals.
* Prioritizing workloads for engineers in your region.
* Raising sub-contractor purchase orders for callouts.
* Liaising with office staff, engineers, and sub-contractors.
* Performing any other work required within the role.
We will provide full training upon starting and ensure you have everything needed to excel.
You will work 37.5 hours per week and will have access to employee benefits from day one.
We are an equal opportunities employer delivering facilities management services across the UK. With vacancies in your area, now is a great time to join our team.
If interested, click the apply button to start the process. If you're a good fit, we'll contact you to discuss next steps.
This role is for JCW Energy Services, part of the Apleona Group.
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