Job Introduction
We are recruiting for a Customer Contact Specialist to join our Volvo division working at our Contact Centre based in our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:30 - 17:30.
Basic salary with a bonus OTE of £30,000 plus benefits.
The successful applicant will be targeted and challenged to increase customer retention as well as to improve and drive conversions. In recognition of this we offer a competitive package that will reward performance.
Role and Responsibilities
1. To communicate with our customer base (there is no cold-calling) the features and ‘value’ of the fantastic offers that our brand and Listers marketing teams generate.
2. To encourage the appointment opportunity for the customer to experience the car they will consider and to clarify the options available for their consideration
3. To always agree a next contact point, where the appointment is not confirmed
4. Liaise with the Volvo Centres to ensure the customer is expected and will receive a VIP welcome.
5. Ensure a Centre communication is also sent to the customer confirming the name of the individual who will look after them
About you
6. Customer focused with excellent communication & organisational skills
7. Self-motivated & target driven
8. Able to work on your own or as part of a team
9. Ability to use your own initiative to provide impeccable customer service
10. Smart and presentable with an outstanding telephone manner
11. Competent using Microsoft Office
12. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
13. 33 days holiday including bank holidays
14. Company Pension
15. Wellness Programme
16. Sick Pay
17. Group life insurance
18. Staff discount on car servicing
19. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
20. Long service and loyalty incentives
21. Staff referral scheme
22. In-house, manufacturer & professional qualifications
23. Company Events