* Suffolk County Council
* Address: Bury St Edmunds Library, Sergeants Walk, St Andrews Street North, Bury St Edmunds, Suffolk IP33 1TZ, On‑site working
* Salary: £25,185 per annum (pro rata)
* Hours: 30.88 hours per week to be worked as below:
* Contract: Permanent
At Suffolk County Council we’re passionate about improving the future for our customers, communities and the environment.
If you are too, join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.
Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.
Reimagine the possibilities.
Your role and responsibilities
As a Library and Information Advisor, you’ll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer.
* Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
* Support customers with using library services, from borrowing books to navigating digital resources.
* Run and support activities such as children’s story time, crafts, and community events.
* Help customers with IT queries, including using mobile devices, email and social media.
* Work closely with volunteers and community groups to raise the library’s profile and deliver outreach services.
* Carry out core library tasks such as shelving, stock management, taking payments and creating displays.
This is a physically active role that involves bending and lifting.
Your hours of work will be:
* Week 1: Monday 10‑2 (4hrs), Tuesday 3.30‑7.30 (4hrs), Wednesday 9‑5 (7hrs), Thursday 9‑2 (5hrs), Friday 8.30‑5.00 (7.5hrs)
* Week 2: Monday 1.00‑5.30 (4.5hrs), Tuesday 8.00‑5.00 (8hrs), Wednesday 8.00‑5.45 (8.75hrs), Friday 9.00‑2.00 (5hrs), Saturday 8.00‑5.00 (8hrs).
What you will need
We’re looking for someone who:
* Can deliver great customer service to people of all ages.
* Communicates effectively and builds positive, supportive relationships with customers, colleagues and the wider community.
* Is confident engaging with young people and enthusiastic about delivering activities such as children’s crafts and story sessions.
* Is IT literate and comfortable using the internet, social media, email, mobile devices and apps – and can guide others in using them too.
* Works well as part of a team and is happy to support colleagues.
* Is willing to learn and carry out the full range of library procedures, including shelving, lending, self‑service support, taking payments, stock work, displays and rearranging the library space when needed.
If you’ve worked in a customer-facing role, enjoy helping people and have experience working with children, we’d love to hear from you. An interest in books and computers is a big plus.
The team
You’ll be joining a friendly, supportive team that’s passionate about making the library a welcoming and inclusive space for everyone. We work closely with volunteers, community groups and schools to deliver a wide range of services and events. Our team values collaboration, creativity and a shared commitment to helping people thrive.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve and welcome applications from all individuals, especially those from groups that are currently under‑represented in the organisation.
For more information
Please contact Tracey Paris for a casual conversation. You can contact them by emailing tracey.paris@suffolk.gov.uk.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
In return, you’ll enjoy:
* Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
* Membership of a competitive Local Government Pension Scheme (LGPS)
* Travel, lifestyle, health and wellbeing benefits
* Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase
* Training and encouragement to expand your knowledge
* A variety of career development opportunities across our organisation
* Diverse and active staff networks
* Flexible working options, with the right to request flexible working from your first day
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