Join to apply for the Patient Services Co Ordinator role at Medical Imaging Partnership.
Overview
In this role you will rotate between patient-facing front of house duties and back-office functions, ensuring rapid access to diagnostic and outpatient facilities with patient care at the heart of the journey.
Free on site car parking is provided.
Key Responsibilities
* Acting as the first point of contact for all patient enquiries to Prime.
* On receipt of all new referrals, ensure that the vetting process has been followed in line with departmental guidelines.
* Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait, in accordance with Prime Policies and Procedures; escalate any exceptions.
* Liaising with patients to ensure a mutually convenient date and time, including urgent referrals.
* Ensuring that patients are appropriately reminded of their appointments and that notifications or acknowledgments are communicated.
* Providing a courteous and efficient point of contact for patients face to face and over the telephone.
* Ensuring that each patient is treated as an individual and that their needs are met (e.g., interpreting support).
* Providing a welcoming and efficient reception service and putting patients at their ease as required.
* Ensuring patients and visitors are well informed and that messages are communicated promptly.
* Liaising with medical, nursing and health professional staff to ensure efficient use of all clinics.
* Responding to patient queries or concerns in a professional manner, escalating when appropriate to the Team Leader or Line Manager.
* Maintaining a clear and up-to-date knowledge of the rules and protocols of the service to ensure full utilisation of clinical capacity.
* Reviewing cancelled or on-hold patients with the team and taking appropriate action.
* Understanding scheduling and admin procedures across all modalities and contracts.
* Ensuring that telephone, email, or written queries are responded to within the appropriate timeframe and escalated if necessary.
* Recording patient cancellations and changes on Prime and external systems; adding referrals manually when required.
* Forwarding clinical reports and notifying referrers of critical findings within set timeframes.
Skills
* Excellent communication skills.
* Good IT skills.
* Flexible approach.
* Good organisation skills.
Key Competencies
* Problem-solving, critical thinking.
* Time management.
* Adaptability, creativity.
Reporting Line
* Admin Team Leader
Company Culture & Values
* Our team is experienced in the provision of high-quality diagnostic scanning services, helping patients every step of the way and aiming to make their scan as comfortable and effective as possible.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Medical Practices
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