Customer Support Representative
Circa £28,000 per annum, plus hybrid working
Bristol (Hybrid)
My client is a rapidly growingbusiness who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Bristol-based business in a Customer Support Representative capacity.
Key Responsibilities
Be the first point of contact for customer support requests
Interact with customers to provide and process information in response to their questions, problems, concerns and requests about products and services
Follow standard processes, procedures and adhere to customer SLAs
Identify and escalate priority issues to Management team
Build a rapport and strong relationship with customers by offering support and advice
Accurately log and update customer records
Assist in setting up and maintaining customers accounts
Delivering online training sessions
Ability to adapt to the needs of a growing business
Required Experience/Skills
A good logical approach to problem solving
Ability to think on your feet in a highly demanding and fast-moving environment
Professional attitude and presentation; polite, calm and customer-focused
Strong multi-tasking ability
Strong communicator with good interpersonal skills
Commitment to always providing excellent customer service
Take ownership of situations with positive and a can-do attitude
Desirable Skills
Experience supporting end users in a customer service environment
Experience working with SaaS applications/training services
Experience in using ticket management or CRM software
What does an average day look like?
You will engage with a variety of customers, speaking to people of all ages and technical ability, delivering a service where patience, empathy and building rapport are critical.
This is a fantastic opportunity to join a growingorganisation at an exciting time with genuine opportunities for career development and progression and the ability to work 2 days per week from home.
If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package Graeme Parker at GEM Partnership or for a discreet conversation call our Newcastle office.
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