Outbound Assistant Manager
(Web Dispatch & Replenishment)
Location:
Lytham St. Annes
Salary:
£32,000 – £35,000 (depending on experience)
Hours:
Full-time, 39 hours per week
Closing Date:
Sunday 28th September
The Dispatch and Replenishment departments are responsible for the accurate picking, packing, and delivery of items to our customers, stores, and boutiques within a fast-paced, dynamic retail environment.
Following significant growth in our Outbound operations, we're excited to offer an opportunity for an
Assistant Manager
to join our management team and help shape our continued success.
As an
Outbound Assistant Manager
, you'll take a hands-on approach to managing the department, while actively supporting team members in their development, wellbeing, and performance.
Reporting to the Outbound Manager and Deputy Managers, you will be accountable for ensuring agreed expectations and standards are continuously met, which will span a wide variety of areas from performance indicators to cultural behaviours. You will also be accountable for the engagement and drive within the team and department on a day-to-day basis, with the Beaverbrooks Way at the forefront of everything you do.
Main Responsibilities
Within the role, the successful candidate will:
* Work with the Outbound Deputy Managers to deliver the department strategy.
* Hold the team accountable for performance, ensuring alignment with the Beaverbrooks Way.
* Oversee all departmental operations, including customer orders, store replenishment, and training.
* Ensure that the ethos of 'every customer, every time' is delivered with every shipment.
* Develop a department where the team are engaged, driven and work collaboratively together every day.
* With the support of the Deputy Managers, develop personal development plans for each team member.
* Be an active, involved role model with the ability to build great relationships with all members of the department, suppliers and all other office departments.
* Role model the Beaverbrooks Way through accountability, open communication, and feedback.
* Share feedback in an open and honest yet balanced way where needed, including performance management-led conversations.
* Lead and inspire the team to strive for success and celebrate achievements.
* Contribute ideas for departmental growth and improvement.
* Act, making well-balanced and quick decisions that have the company's values and ethos at heart.
* Support the Outbound Deputy managers in the preparation for key peak trading periods, including but not limited to recruitment and rotas.
* Lead the team through key peak trading periods with energy and passion.
* Communicate clearly and effectively, both verbally and in writing
Working Hours
Planned on a 4-week rota, shifts within the following times:
* January–October
* Weekdays: 07:45–21:30
* Weekends: 12:30–20:30
* November–December (Peak Trading)
* Weekdays: 06:00–22:00
* Weekends: 08:00–20:30
About Beaverbrooks
Established in 1919, we have 80 locations across the UK. This includes 57 Beaverbrooks stores & 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.
We're a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.
Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.
As a company – we're true to our word. When we say we're going to do something, we go all out to do it. And every individual is truly valued.
Award-Winning Workplace
The awards we've been given as an employer speak volumes about what it's like to work here, some of which are:
* Retail's 3rd Best Company to Work For - Best Companies 2024
* We have been awarded a 3 star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies based on colleague feedback
* 'Employer of the Year 2024' - The UK Jewellery Awards
Amazing benefits for amazing people
They say you get out what you put in. And, at Beaverbrooks, our people put in so much.
In return, just some of the benefits we offer include:
* 33 days holidays (inc bank hols, pro rata)
* Profit share bonus
* Private healthcare (Bupa)
* Contributory Pension & Life Assurance
* Outstanding colleague discounts, which extend to your family & friends
* Wellbeing scheme
* Employee & family support & counselling in partnership with the Retail Trust
* A variety of different schemes to help you support charities close to your heart
Who We're Looking For
ESSENTIAL SKILLS
* Previous Supervisory experience
* A role model for working within the Beaverbrook's Way, ensuring these standards are implemented and upheld through development, understanding, accountability and recognition - The Beaverbrooks Way
* Passionate about delivering an excellent customer experience in alignment with our company brand values.
* Demonstrates high standards with the ability to execute them, whilst balancing the ongoing support and development of the team to achieve the same expectations.
* Adaptable to changes and challenges, taking each opportunity in your stride.
* Can work pro-actively using your initiative.
* Approachable, with the ability to build strong team relationships.
* Ability to work to deadlines and targets whilst under pressure within a fast-paced and ever-changing operational environment.
* Can work alongside an established, supportive management team.
* Can demonstrate strong results within your current role.
DESIRABLE SKILLS
* A competent understanding of MS Word and MS excel.
* Experience leading a large team (10+)
Beaverbrooks - the hallmark of amazing people