Responsibilities
* Respond to and resolve telephone and email enquiries in a timely, professional, and customer‑focused manner, escalating more complex issues when necessary.
* Assist with planning, coordination, and delivery of projects, supporting timelines, documentation, and tracking progress against key milestones.
* Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance, and ensuring accurate communication between field staff and office‑based teams.
* Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates.
* Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards.
* Assist in preparing reports, summaries, and basic data analysis to support management decision‑making and service delivery monitoring.
* Contribute to the continuous improvement of administrative processes and procedures within the team.
Qualifications
* Customer care skills
* Analytical skills
* Logical thinking
* Initiative
* Non‑judgemental attitude
* Punctual and reliable
* Confidentiality and GDPR awareness
* Basic IT experience, including familiarity with Microsoft Office programs especially Outlook, Word, and Excel.
* Previous administrative experience in a similar role, even if voluntary.
* Commitment to equality and diversity.
* Commitment to health and safety.
* Interest in IT.
* Holds a clean driving licence and has access to a car.
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