We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.
You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
With your guidance, your store will always remain a safe place to work and shop.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑kissed feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We welcome chats about flexible working. Talk to us throughout your application about how we can support your life‑changes.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
Community Involvement
We’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio.
Diversity & Inclusion at One Stop
Everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. Reasonable adjustments throughout the recruitment process, including interviews, are available.
Responsibilities
* I know my customers and serve them with passion and pride, giving great natural service.
* I actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
* I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* I put into practice the training I have received to ensure we work safely.
* I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
* I am knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
* I live our values, make everyone feel welcome and always follow our policies.
* I ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
* I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
* I always follow the Think 25 policy when serving age‑restricted products to all customers.
* I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
* I work in a clean, tidy and organised manner keeping aisles clear of congestion.
* At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
* I ensure I follow all the training I have received in order to keep the store safe and legal.
* If this store has a Post Office Local, my duties will include day‑to‑day operations of the post office and I will be required to undertake a Post Office financial and criminal conviction background check, which I must pass in order to proceed with this role.
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