A Summary Of The Job
The role of the Receptionist is to extend warm and professional assistance to guests from the moment they arrive at the hotel. Providing excellent levels of guest care, creating memorable experiences and exceeding expectations is an essential part of this role.
This is an excellent opportunity to work at an award winning hotel and would suit someone looking to make use of their existing customer service skills and develop a career in hospitality.
Main responsibilities
1. Work flexibly as part of the team
2. Complete check-ins, check-outs and reservations, confidently and competently using the hotel’s PMS system, Opera
3. Communicate with knowledge of our facilities, acting as an ambassador for the hotel and spa, the New Forest and its attractions.
4. Identify opportunities to subtly upsell our services & products
5. Liaise with other departments/managers and communicate information to ensure the smooth running of the hotel
6. Ensure front of house areas and the property presents well at all times
7. Ensure security is maintained in respect of money, keys, guest and hotel property
Our ideal candidate:
8. Will have a real passion for customer service and a focus on the guest experience
9. Must be friendly and engaging and possess excellent communication skills
10. Must be highly organised with a keen eye for detail
11. Must possess the ability to adapt to changing situations
12. Must have a good understanding of the English language
13. Will have experience of hotel software such as Opera/Fidelio (advantageous but not essential)
Employee per annum PLUS Service Charge tips
14. Staff accommodation subject to availability
15. Free off-peak use of the spa and gym facilities
16. Paid day off on your birthday
17. Free meals on duty
18. Training and development opportunities
19. Discounts off hotels stays, restaurants, spa services and products
20. Friends and Family discounts
21. Referral bonus for introducing a friend
22. Enhanced annual leave for long service (5 years+)
23. Employee Assistance Programme
24. Pension scheme through NEST
25. Free onsite parking